Job Description
Cardinal Bay is a mission-driven, not-for-profit senior living health care organization. We encourage our staff and residents to REACH for the stars! Our values focus on:
- Respect
- Excellence
- Appreciation
- Connection
- Honor
Our goal is to help residents to grow, thrive and be contributors to community life. We do this by fostering relationships, connections, and a sense of belonging. YOU are an important part of creating such a full life!
We have an outstanding opportunity for a Full-Time Concierge to join our team at Village on the Park Steeplechase. The concierge is responsible for establishing first impressions by being a welcoming face and source of information for residents, families, prospective residents, guests, and employees. You are also responsible for maintaining a secure environment for all residents and staff within the building and community grounds. The night/weekend concierge must be professional, friendly, focused, detail oriented, and promptly responsive to requests.
Benefits:
- Comprehensive coverage including health, dental & vision with Cardinal Bay contributing over 50% of cost. Life insurance is covered 100% by Cardinal Bay
- Full-time employees receive 2 weeks paid vacation for the first 4 years, then it bumps up to 3 weeks. Use it, let it roll, or cash it in!
- Benefit from exclusive discounts on home, auto and pet insurance.
- Perks @ Work offers discounts on electronics, personal travel, apparel, home needs, entertainment, fitness/nutrition & childcare costs!
- Access our Employee Assistance Program for confidential counseling on family, work, legal, identity theft recovery, mental health, and everyday life!
- $300 per FT referral
- Advancement & cross-training opportunities available at all 8 communities
- Plan for your future with our 401(k)-retirement savings plan and matching contributions.
- Paid training program
Shifts:
- 3:00 p.m. – 11:00 p.m.
- Monday - Friday
- Holiday shifts on rotation
Responsibilities:
- Remains alert throughout the shift to quickly respond to emergencies or requests for assistance.
- Monitors all incoming public traffic and assists with questions. Track incoming/outgoing residents and guests.
- Receives guests and others in a courteous, polite, and warm manner. Ambassador of first impressions by maintaining cleanliness and orderliness of common areas and all other areas visible to the public.
- Respond to the needs of residents, families, prospective residents, vendors, and visitors by providing immediate and courteous assistance.
- Locks and unlocks doors at designated times, according to community protocol.
- Answer telephone and determine nature of call and relay information or route call as appropriate. Operate paging/telephone system as required.
- May make hourly rounds inside and outside the community to ensure the safety of residents, staff, and visitors.
- On request, escort residents, staff, or visitors to their vehicles and park resident’s vehicles.
- Assist with maintenance orders through an electronic maintenance order system.
- Address equipment malfunctions (fire, alarm, etc.) and assist with repairs as appropriate.
- Monitor emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures. Respond promptly to emergency/fire alarms and any perceived threat to community or individual safety. Follow established procedures for contacting appropriate authorities, assisting residents and staff, etc.
- Set-up or take-down for activities as requested.
- Maintains a professional appearance and good personal hygiene per company policies.
Minimum Requirements:
- High School diploma or GED required.
- Prior customer service experience, front desk and telephone experience preferred.
- Valid Texas Driver’s License is required along with good driving record.
- Excellent communication and customer service skills.
- Strong problem-solving skills, good judgement, and attention to detail
- Understanding of HIPAA requirements
- Proficient in PC skills including Microsoft Office, Word, and some Excel.
- Must be willing to undergo a routine background check
Cardinal Bay is an Equal Opportunity Employer.
Job Tags
Hourly pay, Full time, Work at office, Immediate start, Monday to Friday, Shift work, Night shift, Weekend work