Senior Business Systems Analyst, CRM Job at Penumbra, Alameda, CA

  • Penumbra
  • Alameda, CA

Job Description

Penumbra seeks a Senior Business Systems Analyst to design and deliver Salesforce-based solutions supporting sales, marketing, and field operations. The role involves translating business needs into scalable technology capabilities while optimizing user experience across Sales Cloud, Marketing Cloud, and Life Sciences Cloud platforms.

Responsibilities

  • Partner with Sales, Marketing, and Operations teams to translate strategic priorities into system capabilities and process improvements
  • Lead business analysis and solution design for sales execution, territory management, and field inventory workflows
  • Support design of lead management, opportunity management, quoting, and sales engagement capabilities
  • Conduct current-state and future-state analysis across commercial workflows to identify automation and simplification opportunities
  • Collaborate with admins, developers, and stakeholders throughout solution delivery from design through deployment

Requirements

  • Deep expertise with Salesforce Sales Cloud, Marketing Cloud, and Life Sciences Cloud
  • Strong business analysis and process design capabilities
  • Experience with commercial platform integration and ERP systems
  • Demonstrated ability to lead requirements gathering and solution design
  • User experience design thinking and systems thinking
  • Salesforce administration and configuration knowledge

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