Job Description

: WE'RE CHANGING ENTERTAINMENT. COME JOIN US.: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK.: This position is responsible for creating, organizing, and supervising Prairie State Gaming (PSG) league activities and events. The following and other duties may be assigned as necessary:

• Supervise League Administrators and provide direction and guidance in their duties.
• Responsible for the development and implementation of strategies to expand leagues throughout the state.
• Oversee the planning and execution of league activities and events
• Travel throughout the state of Illinois to build relationships with owners and league players
• Hold meetings to discuss the different types of leagues (in house, traveling and online) with owners and players and the benefits of joining PSG recreational leagues
• Expand the existing leagues with PSG through the state of Illinois
• Lead collaboration with the Account and Service Managers to discuss new route leagues opportunities
• Create, facilitate, and maintain standard operating procedures
• Educate the Account and Route Managers on recreational league: sign-ups, tournaments, point of contacts
• Educate location owners on how to promote and administer tournament bracket
• Create and coordinate annual state dart events and tournaments
• Manage and keep records of all activities and events
• Order, receive, inventory, and merchandise as needed for leagues
• Oversee ongoing league communication and collaborate with Marketing to promote leagues, maximize enrollments and communicate with owners and league players
• Conduct ongoing assessment and evaluation of leagues performances and implement changes and/or enhancements as necessary
• Provide outstanding team member and customer service in line with PSG service standards
• Anticipate owners/patron problems and provide appropriate solutions; investigates, analyzes and resolves problems and complaints in a prompt and professional manner
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to customer satisfaction
• Provide input in developing, preparing, and administering the budget, including preparing cost estimates and justifications for budget recommendations, researching and recommending Capital Improvement
• Adhere to regulatory, department and company policies
• Projects a positive image of the company at all times
• Perform all job duties in a safe and responsible manner
• This position requires driving a company vehicle
• All other duties and/or responsibilities as assigned

BRING US YOUR BEST.: QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent required; Minimum of 2-3 years related experience and/or training; or equivalent combination of education and experience preferred
• Must have the ability to write reports and business correspondence
• Strong oral and written communication skills
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.)

• PC proficient in the Microsoft Office suite
• Demonstrated excellent customer service skills
• Strong interpersonal and organizational skills
• Ability to work nights, weekends, and some holidays
• Ability to collaborate and work within a team-oriented environment
• Ability to accurately prioritize, organize and complete multiple tasks
• Ability to develop rapport and maintain strong working relationships
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Experience within VGT industry is a plus
• Wiring, network, and troubleshooting experience is a plus

SUPERVISORY REQUIREMENTS This position does not have any supervisory responsibilities.

LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to read and communicate verbally in English. Ability to effectively present information in one-on-one and small group situations to clients and other team members of the organization. Must possess a pleasant outgoing personality and portray a professional temperament for dealing with varied internal and external guest situations.

R EASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, AND REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver's license and have acceptable driving history as determined by Penn Entertainment's auto insurance carrier. PHYSICAL DEMANDS The team member must occasionally lift and/or move up to 50 pounds. The team member requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance. The physical demands described here are representatives of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT This position requires extensive travel. Good working conditions with some exposure to noise and standing for long periods of time. Must be able to work at a fast pace and in stressful situations; possesses an ability to deal with the public. STAY IN THE GAME. FOLLOW US.: We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY: $65,000, depending on experience

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