Job Description

Customer Experience Associate  

Department: Retail Operations  
Reports To:   DreamLab Manager  
Schedule: Part-time; maximum 20 hours per week, including evenings and Saturdays

Pay Rate : $15.92 per hour  
Location: GS  DreamLab - North Brunswick, NJ  

OUR MISSION: We accept and implement the Girl Scout Mission to build courage, confidence and character to make the world a better place.  

THE GSCSNJ WAY: Our team members are receptive to new ways of doing things that translate new ideas into the creation of meaningful Girl Scout Experiences for our members.  They are not afraid to take risks; they learn from failure; they work together to achieve success; they exchange ideas to create value, allowing the unexpected to happen. Team members are innovative, have a “Think Outside the Box” mindset and enjoy collaborating with others. 

Position Summary  

Girl Scouts of Central & Southern New Jersey is looking for Customer Experience Associates to join our team! This position supports the day-to-day operations of the  DreamLab while creating a welcoming, engaging, and memorable experience for Girl Scouts, families, volunteers, staff, and community members.  

The Customer Experience Associate provides friendly and knowledgeable customer service while  assisting with retail merchandise, Girl Scout membership, programs and activities, and general site operations. This position also helps  maintain a clean, organized, and inviting environment that reflects the Girl Scout brand and provides a positive “WOW” experience for every visitor.  

Essential Responsibilities  

Customer Experience & Retail Operations  

• Provide courteous, consistent, professional, and knowledgeable customer service to Girl Scouts, volunteers, parents, families, community members, and staff.  

• Assist customers with selecting and  purchasing retail merchandise.  

• Answer questions and provide information about Girl Scout membership, programs, activities, and available resources.  

• Assist with membership sign-ups and other customer needs.  

• Support store activities and programs to create an engaging and memorable customer experience.  

• Operate the point-of-sale system and accurately process customer transactions.  

• Help ensure the efficient and effective operation of the  DreamLab while meeting customer service and sales expectations.  

Site Operations & Appearance  

• Maintain the  DreamLab in an attractive, organized, clean, and functional manner.  

• Maintain brand and visual standards throughout the retail and customer-facing spaces.  

• Complete housekeeping and light custodial duties as assigned.  

• Assist with unpacking merchandise and supplies and stocking shelves as needed.  

• Help  maintain an organized and welcoming environment for customers and staff.  

Administrative Support  

• Complete daily reports, paperwork, and other administrative tasks accurately and  in a timely manner .  

• Assist the  DreamLab Manager with  additional operational tasks as needed.  

• Communicate customer questions, concerns, inventory needs, or operational issues to the appropriate manager.   

Education & Experience  

• High school diploma or GED preferred.  

• At least one year of retail or customer service experience preferred .  

• Demonstrated ability to interact positively and professionally with both girls and adults.  

• Previous Girl Scout experience is a  plus but not  required .  

• Strong communication , organizational, and customer service skills.  

• Ability to work independently while also contributing effectively as part of a team.  

Physical Requirements  

• Ability to read materials and communicate effectively both verbally and in writing.  

• Ability to  participate in meetings and communicate in person, virtually, or by phone.  

• Ability to  operate a cash register, computer, keyboard, calculator, copier, and other standard office equipment.  

• Ability to stand and move throughout the retail and customer-facing areas for extended periods.  

• Ability to unpack boxes and supplies and stock retail shelves.  

• Ability to occasionally lift and move merchandise, supplies, and other materials.  

Schedule & Other Expectations  

This is a part-time position of up to 20 hours per week. The schedule  may i nclude  evenings and Saturdays, based on the operating needs of the assigned location.  

Associates will be assigned a primary retail  location , but may occasionally be asked to provide coverage at another GSCSNJ retail location. Mileage will be reimbursed for approved travel between locations.  

Reliability, flexibility, and a willingness to  assist with a variety of customer service and operational needs are essential to success in this role.  

Equal Opportunity Employer   

Girl Scouts of Central and Southern New Jersey, Inc. is an Equal Opportunity Employer. We are committed to  providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.  

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